A satisfied customer is worthy asset to the customer and play crucial role not only in survival but also in growth of the company, which is further very significant in services sector, particularly in banking sector. Therefore, present study focused on the assessment of 300 customer’s satisfaction in case of State Bank of India in Hyderabad region. The study used survey method and well-structured questionnaire prepared by using five points Likert scale. The study found that, majority of customers are highly satisfied with deposit, withdrawn facilities, fund transfer facilities through online, customer care services, branch location and working hours, grievance redressed mechanism. On the contrary, they expressed dissatisfaction with services like out cash boards at ATM, online frauds, delay in solving issues, lengthy withdrawn facilities, technical glitches etc. Therefore, SBI bank can improve more customer satisfaction by leveraging the issues facing by the customers.