The rapid expansion of
digital payments has transformed the way consumers make payments and conduct
everyday economic transactions in India. Among the various digital payment
mechanisms, the Unified Payments Interface (UPI) has emerged as a major
component of India's digital payment ecosystem because of its convenience,
speed, interoperability, 24-hour availability, and widespread merchant
acceptance. The increasing use of UPI has also generated interest in
understanding whether changes in payment methods are associated with changes in
consumer spending behaviour.
The present study examines UPI
usage and consumer spending behaviour through a descriptive empirical approach.
The study is primarily based on secondary data obtained from the Reserve Bank
of India (RBI), the National Payments Corporation of India (NPCI), published
research studies and relevant survey evidence.
The findings indicate that
UPI has become a dominant component of India's retail digital payment
ecosystem. According to the RBI, UPI accounted for 79.6% of retail payment
volume in 2023–24, while UPI transaction volume increased from 539 crore in
2018–19 to 13,113 crore in 2023–24. NPCI data further show that UPI processed
20,008.31 million transactions in August 2025 [2], with a total
transaction value of approximately ₹24.85 lakh crore. Person-to-merchant (P2M)
transactions constituted a substantial part of this activity.
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