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International Journal of
Finance and Commerce
ARCHIVES
VOL. 5, ISSUE 3 (2023)
Relationship between electronic banking and customer satisfaction among college students
Authors
CS Shweta Shah
Abstract

Electronic banking has evolved itself as one of the leading segments of the spectrum of the internet. With growing requirements and digitalization, consumers' needs have been advancing and it calls for improvements and the need for the redressal of the requirements. The following study has been done to draw a significant relationship between electronic banking and customer satisfaction. The research was conducted through a structured questionnaire conducted on a number of 236 college students.

After the collection of data, analysis was done and the interpretations of the study were drawn. This study revealed a link between consumer satisfaction and other elements including service quality, security, and dependability. The promotion of ideas for a Digital India has advanced thanks to the use of electronic- banking, which has led to a proactive move towards the economy's digitization.
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Pages:46-49
How to cite this article:
CS Shweta Shah "Relationship between electronic banking and customer satisfaction among college students". International Journal of Finance and Commerce, Vol 5, Issue 3, 2023, Pages 46-49
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