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International Journal of
Finance and Commerce
ARCHIVES
VOL. 5, ISSUE 4 (2023)
Digitalization in banking sector as a roadway to success – An Indian perspective
Authors
Pooja Vernekar, Sachindra G R
Abstract

The globe has now reached a stage when more technological innovations and developments are supporting modern culture and enabling people to purchase, sell, and even interact all in one location. The main driver of this modernization, which made room for digitalization, is advancements in technology and the internet. The global trend of new developing technologies, changes in client preferences, the world of open banking, and economic pressures have all had an impact on the banking business. These factors are also changing the overall banking structure. Financial technology (FinTech) is one of the most significant and quickly developing developments in the financial sector today. The establishment of value-oriented management in all fields of activity, as well as a significant shift from cost to value management mechanisms, is urgently required. In contrast, digital transformation is the process of moving away from paper-based banking and into a digital one, marking a radical change in the way financial institutions interact with their customers and gather information about their needs. Additionally, a thorough grasp of digital customer behavior, choices, preferences, goals, objectives, etc. is a prerequisite for an effective digital transformation. Major shifts from a product-centric to a customer-centric perspective in enterprises are also brought about by this transition. Recently, people have become completely reliant on technology and the internet to meet their daily demands. Accelerating the digitalization process in all areas and industries that apply digital concepts is the ability to get things done quickly. The current research study addresses the adoption of digital banking in the current environment as well as the current situation of the industry. Studying the current condition of online banking is crucial given that the idea of e-banking first emerged approximately three decades ago. The information was gathered from a variety of sources, including academic journals, GOI publications, numerous RBI bulletins, and other reliable websites and relevant sources. The research's findings imply that the overall picture of financial inclusion is highly susceptible to change as a result of digital banking. The unbanked economy can also be brought into the mainstream much more quickly thanks to the ease of using digital banking.

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Pages:21-24
How to cite this article:
Pooja Vernekar, Sachindra G R "Digitalization in banking sector as a roadway to success – An Indian perspective". International Journal of Finance and Commerce, Vol 5, Issue 4, 2023, Pages 21-24
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