International Journal of Finance and Commerce

International Journal of Finance and Commerce


International Journal of Finance and Commerce
International Journal of Finance and Commerce
2021, Vol. 3, Issue 1
An analysis on customer satisfaction of State Bank of India with reference to e banking services

Rachana Bajaj

Banks play vital in the economy of a country to regulate all monetary transaction of the economy. The role of banking becomes more important when it is a base of development for any country like India. State Bank Of India (SBI) is biggest commercial banks in India and retail bank in the world. Now a day’s many banks are using technologies to expand their services. So with reference to state bank of India it has also accepted many technologies to increase customer satisfaction with digital technologies. In E-banking mobile has become a integral part of the banking transactions. With the help of mobile banks has introduced very important features that are YONO APP of SBI. On behalf of that SBI want to achieve the highest level of customer satisfaction. In banking industry Customer satisfaction and service avaibiliy are related to each other. The higher level of service quality so we can achieve the maximum level of customer satisfaction. The aims of the study are to analyze the level of satisfaction of customer and their level of smoothness in working with e-banking services. In this study we have included 80 respondents from the banks and make analysis on behalf of questionnaire and find out the level of satisfactions of customers.
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How to cite this article:
Rachana Bajaj. An analysis on customer satisfaction of State Bank of India with reference to e banking services. International Journal of Finance and Commerce, Volume 3, Issue 1, 2021, Pages 08-10
International Journal of Finance and Commerce International Journal of Finance and Commerce